Telephone Banking

How to Use?

"Our bank is now on the other side of the line!

If you have an Akbank Bank Card (Akbank Kart) or TCKN or Akbank Credit Card, you can start using 444 25 25 / 0 850 222 25 25 Akbank Telephone Banking immediately without making any application.

Using without Parole by calling 444 25 25 / 0 850 222 25 25
You can perform all banking and credit card transactions other than those requiring cash flow from your account such as Interbank Transfer/Intrabank Transfer by dialing your Customer Number or TCKN or Credit Card Number and your Bank Card (Akbank Kart)/Credit Card password with a single call.

Using with Parole
In order to perform risky cash transactions such as money transfer and payment order safely through Akbank Telephone Banking, Parole and MobilePass details will be asked in addition to the customer number/TCKN/Credit Card Number with Bank Card (Akbank Kart)/Credit Card password.

It is very easy to get your password now! You can get your Parole in 2 easy steps.

To get your Parole:

All you need to do is to visit the nearest Akbank Branch, fill in a ""Parole Request Form"" legibly in full,
Deliver the form to a Customer Representative at our branch, and send the Parole* that you determined after receiving the ""Parole determination SMS"" to be sent to your mobile phone by our Bank to 05324442525 within 3 days.

_{*The Parole is composed of letters and numbers from 6 digits to 10 digits. The message sent by Akbank is replied by typing ""Parole"", giving a space and typing the determined Parole. Your Parole is activated instantly.}

IVR (Interactive Voice Response)
You can perform many basic banking transactions such as Foreign Exchange, Fund, Repo, Credit Card Payment, Internal Transfer faster and easier only by using the keys of your phone with a simple menu and guiding messages through 444 25 25 / 0 850 222 25 25 Akbank Telephone Banking Interactive Voice Response without speaking with a Customer Representative."

MBB Contact Info (Inquiry/Update)
Customer ID Info
Customer Job/Work Info
MBB Product-Contact Info Inquiry
Cell Phone Removing
OTP Request Inquiry
Campaign Inquiry
Address – Telephone Approve Inquiry
Supplementary Card Owner ID Info Inquiry
Akbank Mobile Application Inquiry
Monitoring Reason Inquiry

Limit Balance Info
Statement Summary/Detail Info
Term Transactions Summary/Detail Info
Supplementary Card Statement Summary/Detail Info
Supplementary Card Term Transactions Summary/Detail Info
Statement Period Inquiry
Statement Address Inquiry
Statement Sending/Defining to be send by Fax/E-mail
Pending Provisions Inquiry
Installment Transactions Inquiry
Reservation Services
SMS Order Entry (Statement Debt & Last Payment Date)
Wrong CVV / Password Counter Inquiry
Secure Shopping Platform Info/Log Inquiry

CC Limit Increase Request
CC Limit Objection Alma
CC Limit Order Update
CC Limit Change Inquiry
CC Limit Decrease
Extra Limit Allocation
Extra Limit Artırım
Extra Limit Usage Info Update
Supplementary Card Limit Allocation
Supplementary Card Telephone Matching
Statement Period Update
Backward Statement Sending
Statement Address Change
Periodic Statement Address Change
Automatic Payment Type from Account & Bounded Account Change
Automatic Payment Order from Account
Disable/Enable Sectoral Use
Disable/Enable Abroad Use
Abroad Transactions Statement Type Definition
Card Sending Address Change
Enable/Disable Installment in non-member Firms
Transfer/Cancellation of Pending Installments to Current Period
Installment of Cash Transactions with Interest
Cancellation of Installment with Interest
Statement Mola Entry*/Inquiry/Cancellation
_{Statement Mola Entry is only available for Commercial Cards}
Payment Promise Order
Contactless/NFC/Cep-T Cüzdan Migration
Card to Card Application Entry
Card Re-issuing Request
NFC Telephone Update
CC Paid Tariffs (Tariff Entry / Change / Exit / Inquiry / History)
Postponement Request
Postponoment Request Cancellation
CC Transaction Limit Restriction Update

CC Payment
3rd Party CC Payment [P] [C]
CC Cash Advance [P] [C]
Equal Installment Cash Advance
Fast Money Entry / Inquiry
Debt Transfer from CC [P] [C]
Transfer of CC Excess Residue to Current Account
Balance Transfer from Card to Card
Invoice Payment Order from CC
Refund of Interest
Refund of Card Fee
Fast Money / Equal Installment Cash Advance / Installment Debt Transfer Early/Partial Closure
Cancellation of TNA/Fast Money/SMS Money at the same day
Money Transfer/EFT Inquiry from CC
Refund of CC Other Fees

Virtual Card Application
Virtual Card Info Inquiry [B]
Virtual Card Limit Update [B]
Virtual Card Log Inquiry [B]

CC Application Inquiry
CC Currier Inquiry
WIN-WIN Reference Entry/Update/Remove/Inquiry
CC Application
Supplementary Card Application
Call Center Potential Customer CC Application

Chip Money / Points Inquiry
Fish Drawing Benefit Inquiry
Chip Money Transfer
Chip Money / Point Conversion Transactions
Product Sales
Automatic Chip Money/Point Conversion Order Entry/Inquiry/Update
Available Mil Points Inquiry
Calculation of Mil Points available to use from POS
Cash Money Entry/Use/Inquiry/Update
Campaign Counter Monitoring
Target List Addition/Extraction
Automatic Conversion Cancelation
Refund of Chip Money

Fly Mil Giro Inquiry
Fly Mil Ticket Request
Fly Mil Giro Drops
Fly Mil Ticket Sending
Advance Points (Wings)
Advance Inquiry

CC Temporary Cancellation
Temporary Closed Card Activation
Temporary CC Closure/Update
CC Lost/Stolen Closure
CC Cancellation by Customer Request
CC Blocking/Cancel Block/Inquiry for Security
Activation of Inactive CC

CC Unemployment Insurance Entry / Inquiry / Update / Cancellation
Bodycard Inquiry / Update / Cancellation
Mandatory L/S Insurance Entry/Inquiry/ Update/ Cancellation
Insurance Request Inquiry taken with CC Application

Personal Accident Insurance Policy
Life Support Insurance Policy

Emergency Health Warrant
Hayata Devam Insurance*
Snatching Insurance
Card Security Packet

_{*Hayata Devam Insurance Entry is not allowed.}

CC Password Generation (Main/Supplementary Card)
Akbank Pay with Mobile Password Generation
Turkcell Cep-T Cüzdan Password Generation

Deposit Account Balance/Transactions Inquiry
Deposit Accounts Transactions Receipt
Investment Portfolio Inquiry
Derivative Products Inquiry/Statement
Investment Account Balance/Transaction Inquiry
My Assets
Cash Flow
MKK Info Inquiry
IBAN No Inquiry
Consumer Product of MBB
Consumer Product Sales/Cancellation

Time Deposit Opening (TL/Foreign Currency) [B]
Time Deposit Interim Payment Account Opening [B]
Time Deposit Account Closure (TL/Foreign Currency) [P]
Deposit Saving Account Opening [B]
Deposit Saving Account Update [P]
Deposit Account Closure [B]
Repo Account Opening [B]
Investment Account Opening [B]
Arife Tarife Sales/ Cancellation/ Inquiry
Deposit Account Activation
Refund of Transaction Fee*
Refund of Akbank Account Summary Fee*
Refund of SMS Branch Fee*
Refund of Plus Money Interest*

_{*This transactions are done for the customers providing the criteria defined in the system.}

Account Statement Entry / Inquiry / Update / Cancellation
Commercial Statement Request Entry/Inquiry/ Update / Cancellation

Loan Application / Application Inquiry
Loan Payment Plan Inquiry
Loan Installment Payment [B]
Plus Money Request Entry [B]
Plus Money Limit Decrease / Parameter Change [B]
Plus Money Cancellation
Ekspertise Service Application/Inquiry
Adınıza Kredi Limit Inquiry/Update

Transfer between own Accounts / Virman [B]
Transfer to Account within Bank / EFT [P] [C]
Transfer to Name / EFT [P] [C]
Transfer from CC / EFT [P] [C]
Partial Money Transfer from Time Deposit [P]
Money Transfer to Time Deposit [B]
Online Donation Payment / Cancellation [P] [C]
Donation Payment Order/Update/Inquiry [P] [C]
Donation order Cancellation / Pasifization [B]
Monitor Donation Order Collection [B]
Pre-Paid Transactions (Loading Money/Closure) [C]
Cep-T Money (Entry/ Update / Inquiry)
Cep-T Money & Card-to-Card Transfer Inquiry) [C]
Blocking Money Transfer from ATM to Mobile

To Name / Account Transfer (Addition/Update) [P]
To Name / Account Transfer (Inquiry)
From Account/CC EFT (Addition/ Update) [P]
From Account/CC EFT (Inquiry)
Invoice (Cancellation) [P]
Invoice (Inquiry)

Düzenli Ödeme Talimat Giriş /Değişiklik /Cancellation [P] [C]
Düzenli Ödeme Talimat Inquiry

_{*Regular Transfer and EFT Orders can be given from account or CC}

Foreign Currency Exchange [B]
Arbitrage (Parity Transactions) [B]

Investment Fund Buy / Sell [B]
Investment Fund Buy / Sell Order Monitoring
Fund Buy / Sell Order Cancellation [B]
Connecting Swap to Sell Order [B]
Investment Fund Swap [B]
Treasury Bond-State Bond Buy/Sell [B]
Repo Buy / Cancellation [B]
Repo Monitoring
Automatic Repo Order Entry / Cancellation [B]
Automatic Repo Order Inquiry
Automatic Repo Order Update [P]
Public Offering Request Entry
Public Offering Request Monitoring
Public Offering Cancellation
Secure Fund Sell
Stock Transactions
Online Price Monitoring
Stock Buy/Sell Order Entry [B]
Stock Order Split / Improvement [B]
Stock Order Cancellation [B]
Stock Conditional Order Entry [B]
Stock Buy/Sell Order Inquiry
Public Offering Brokering Transactions [B]

Invoice Order Entry/Update/Cancellation [B]
Invoice Order Inquiry
Invoice Info Inquiry
Invoice Connected Account Change
Invoice Connected CC Change
OGS Order Entry [B] [P] [C]
SGK Order Entry
SGK Order Update/Cancellation
SGK Order Collection Inquiry

Invoice Payment [P]
Bağkur Online Payroll Tax Payment [P]
Bağkur Payroll Tax Payment Camcellation[P] [C]
University Tax Payment [P] [C]
OGS Payment [P] [C]

MTV Payment [C]
MTV Payment Cancellation

Online GSM TL / Package Loading [P] [C]
(Turkcell, Vodafone, Türk Telekom)
GSM Loading Order Entry [P] [C]
(Turkcell, Vodafone, Türk Telekom)
GSM Loading Order Update [C]
GSM Loading Order Inquiry

HGS Customer Product Info
HGS Vehicle Contact and Order Info Inquiry / Update
HGS Product Movements Info
HGS Product Pass Info
HGS Product Cancellation

Roof Account Update/ Cancellation [B]
Roof Account Inquiry

Nar Account Cancellation [B]
Nar Account Inquiry

Fund Savings Account Opening [B]
Converting Deposit TL Account to Fund Savings Account [B]
Fund Savings Account Cancellation [B]
Present Certificate Inquiry
Present Certificate Cancellation [B]
Transfer to Investment Account [P]
Transfer to Deposit Account [P]
Fund Buy Order from Account/CC [P]
Fund Order Inquiry
Fund Order Update/ Cancellation [B]

Flexible Savings Order Inquiry / Cancellation

Adding CC the Akbank Kart Functionality [B]
Akbank Kart Connected Account Inquiry
Akbank Kart Account Adding / Removing [B]
Akbank Kart Info Inquiry
Akbank Kart Money Transfer Account Removal [B]
Connected Account Name Change [B]
Main Account Change [B]
Akbank Kart Limit Inquiry
Akbank Kart Limit Update [B]
Akbank Kart Movements Inquiry
Akbank Kart Lost/Stolen Closure
Akbank Kart Cancellation
Akbank Kart Password Generation
Akbank Kart Temporary Cancellation / Activation
Akbank Kart Currier Inquiry
Blocking/Removing Block/ Inquiry for Security Purposes
Secure Shopping Platform Info/Log Inquiry

Akbank Kart-Supplementary Card Inquiry
Akbank Kart-Supplementary Card Cancellation [B]
Akbank Kart-Supplementary Card Payment Order Entry / Update / Cancellation [B]
Akbank Kart-Supplementary Card Payment Inquiry

Freedom Banking Info Inquiry
Channel Activation / Cancellation (Online Banking, Call Center) [B]
Channel Activation Inquiry
Akbank Internet Consumer Branch User Reset [C]
MBB / Bank Card Matching
MBB / Matched Bank Card Inquiry
Akbank Internet Consumer Branch – Closed Account Enabling [C]
Akbank Internet Consumer Branch– Account Info Inquiry
Akbank Mobile Link Gönder
Akbank Internet Consumer Internet Branch Password Request by SMS [B]
Mobile Password Block Opening [C]
Mobile Password Block Inquiry/Blocking
Mobile Password Block Opening[C]
Web Block Opening [C]
Fast Recognition Entry
Fast Recognition Cancellation
Fast Recognition Update
Fast Recognition Inquiry

Monitoring Money Transfer / EFT for Name
Time Deposit Interest Rate Info
Investment Fund Price Info
Treasury Bond/State Bond Price Info
Repo Rate Info
Exchange Rate Info
Personal Loan Interest Info
Stock Price Info

SMS Branch Entry/ Inquiry / Update / Cancellation
SMS Branch Price Package Update
Money Send Definition Entry / Update [P]
Money Send Definition Cancellation [B]
Money Send Transfer Inquiry
Money Send Transfer Cancellation [B]
4425 SMS Agent Definition/Cancellation

Date/Time Limit Definition / Update / Cancellation [C]
Date/Time Limit Inquiry
IP/ISS Limit Definition / Update [C]
IP/ISS Limit Cancellation [P]
IP/ISS Limit Inquiry

Voice Print Generation
Voice Print Security Blocking
Voice Print Customer Cancellation
Voice Print Log Inquiry
Voice Print Block Unlock

Integrated Complaint Management Transactions Entry / Inquiry

Parole required transactions.[P]
BBHS required transactions.*[B]
OTP required transactions.[C]

_{*BBHS should be signed for the transactions which require Parole and/or OTP.}

Frequently Asked Questions

You can set your card Password through Akbank Mobile and Juzdan in the "Card Settings/Set Password" section or through Akbank Internet in the "My Cards/Password Security/Set Password" section.
To create your credit card Password, send an SMS to 4425 with the word "KKSIFRE" followed by a space and the last 4 digits of your card.
To create your debit card Password, send an SMS to 4425 with the word "BKSIFRE" followed by a space and the last 4 digits of your card.
Through the Customer Contact Center, you can obtain a card Password using the voice response system without connecting to a customer service representative by providing your card number, CVV, expiration date, and mobile password/mobile notification information.

When you call the Customer Contact Center, you will be charged according to the tariff set by your telephone operator.

You can reach the Customer Contact Center from abroad at +90 444 2525 / +90 850 222 2525.

For information about fees and commissions related to transactions made through the Customer Contact Center, you can visit our Products and Services Fees page. Click here to access.

Telephone Banking

How to Use?

Customer Info Transactions

Credit Card Info Transactions

Credit Card Update Transactions

Credit Card Monetary Transactions

Virtual Card Transactions

Credit Card Application and Renewal

Chip Money / Points Transactions

Fly Mil Campaign Services

Credit Card Closure/Activation Transactions

Insurance Transactions

Avivasa Insurance Policy Transactions

Aksigorta Insurance Policy Transactions

Credit Card Password Transactions

Account Info Transactions

Account Transactions

Account Statement Transactions

Personal Loan Transactions

Money Transfer Transactions

Frequent Transfer Info

Regular Payment Transactions (Money Transfer to Account & EFT*)

Foreign Currency Transactions

Investment Transactions

Invoice and SGK Order Transactions

Online Ödeme Transactions

Motorized Vehicle Tax (MTV)

GSM TL / Package Loading Transactions

HGS Transactions

Roof Account Transactions

Nar Account Transactions

Fund Savings Account Transactions

Flexible Savings Transactions

Akbank Kart Transactions

Akbank Kart-Supplementary Card Transactions

Freedom Banking Access Transactions

Information Services

SMS Branch

Consumer&Corporate Internet Branch Security Transactions

Voice Print Transactions

Integrated Complaint Management Transactions

ParolE / BBHS Requiring Transactions

What Should I Do If I Forget/Lose/Want to Change My Card Password?

Is There a Fee for Calling the Customer Contact Center?

How Can I Call the Customer Contact Center from Abroad?

Are There Any Fees for Transactions Made Through the Customer Contact Center?