Customer Contact Center

The Customer Contact Center, we provides customized solutions for Akbanker needs using

• A proactive approach,
• Effective customer management,
• End-to-end service integration with Next

General Information

Individual Customer Contact Center

When you call 444 25 25 /- 0850 222 25 25 from within Turkey, or +90 444 2525 / +90 850 222 2525 from abroad, you can complete various transactions such as checking your Account Balance, Credit Card Balance, and Fund Transfers through our Voice Response System using Voice Navigation Technology, by simply speaking a few words and without pressing any buttons.

Moreover, you can access services by quickly and easily connecting to our Customer Contact Representatives whenever you need assistance.

Corporate Customer Contact Center

When you call 444 25 25 - / 0850 222 25 25 from within Turkey, or +90 444 2525 / +90 850 222 2525 from abroad, you can access services using your customer number, user code/Turkish ID Number, and Akbank Internet - Mobile password-Juzdan password (Akbank Password). Through the Corporate Customer Contact Center, you can easily perform your banking transactions without visiting a branch.

For your company accounts, you can assign specific permissions to your employees for the accounts and transactions.

All you need to do is request authorization from your branch for any number of users for the transactions you select.

We Recognize You Thanks to Our Rapid Recognition Service

When you call from your registered mobile number, you can perform transactions much faster using only your card password or Akbank Password, without having to enter your Turkish ID Number / Customer Number / Credit Card Number / Bank Card Number, which gives you access to faster priority service.

You Can Obtain Service Even If You're Not an Akbanker!

Our voice response system is designed even for those who are not Akbankers, so you can obtain detailed information about our products and services, campaigns, exchange rates, and market information. You can also apply for a credit card and learn the result of your application without visiting a branch.

We Continue to Renew Improve Our Processes for You

We develop end-to-end solutions by focusing on your needs and experiences. This allows us to provide appropriate long-term solutions. We improve the Akbanker experience not only during the call but also before and after.

How to Obtain Service

Our priority is to provide you with more systematic, proactive, and dynamic service through our Customer Contact Center.

Individual Customer Contact Center

When you call the Customer Contact Center, we facilitate faster and easier service by recognizing you from your registered mobile phone number.

After stating your desired transaction in the voice response system, you need to enter one of the following: Turkish ID Number / Customer Number / Credit Card Number / Debit Card Number

Then, you can perform any transactions by entering your Akbank password. If you're calling from a line other than your registered Akbank Password Phone, you can complete all transactions by either: Entering the mobile password sent to your Akbank Password Phone, or Approving the mobile notification sent to Akbank Mobile. For transactions between your own accounts and non-financial transactions: If you don't have an Akbank password but have a credit or debit card, you can perform monetary transactions between your accounts and non-financial transactions by entering the password of one of your cards.

If you don't have a registered Akbank Password Phone or don't own a credit/debit card, you can only access lost/stolen card services, security services, and certain other specific services through our Customer Contact Center.

How Can I Obtain a Password?

Registering an Akbank Password Phone:; If you have a credit card, you can register and update your Akbank Password Phone 24/7 through our ATMs using your credit card.

Obtaining an Akbank Password: If you have a registered Akbank Password Phone, you can get an Akbank Password by visiting Akbank.com, or using the "Forgot Password?" section of Akbank Mobile.

Changing or Obtaining a New Credit or Debit Card Password:

• You can set your card Password through; Akbank Mobile and Juzdan in the "Card Settings/Set Password" section, or through Akbank Internet in the "My Cards/Password Security/Set Password" section
• To create your credit card Password, send an SMS to 4425 with the word "KKSIFRE" followed by a space and the last 4 digits of your card
• To create your debit card Password, send an SMS to 4425 with the word "BKSIFRE" followed by a space and the last 4 digits of your card
• From the Customer Contact Center: A card Password can be obtained through the interactive voice response system without connecting to a customer service representative by providing the card number, CVV, expiration date, and the mobile verification code or mobile notification details.

Corporate Customer Contact Center

In the Customer Contact Center, you will need to enter the user ID and password that you use for Akbank Mobile and Akbank Internet. If you are calling from a line other than your registered Akbank Password Phone, you can easily conduct your banking transactions through the Corporate Customer Contact Center without visiting a branch by either entering the mobile code sent to your registered Akbank Password Phone or approving the mobile notification sent to the mobile application after entering these passwords. 

If you do not have a user ID and password, the only services you will only be able to receive from our Customer Contact Center are lost/stolen and security services.

How Can I Obtain a Password?

To receive uninterrupted service from our Customer Contact Center, you can contact your branch to register an Akbank Password Phone and obtain your user ID and password. Additionally, Akbankers with credit cards can obtain a new password by following the steps in the "Forgot My Password" section on the Corporate Internet Branch / Corporate Mobile platform.

Our Services

Transactions Available with a Customer Contact Representative

We are continuously expanding our range of services to help you easily conduct your transactions through the Customer Contact Center.

Customer Information Services

• Register/Update Contact Information
• Update PDPL (Personal Data Protection Law) Consent Information
• Quick Recognition Procedures

Credit Card Services

• Credit Card Statement / Details for the Current Period
  
• Supplementary Card Statement / Transaction Details for the Current Period
• Credit Card Password Creation (Primary/Supplementary Card)
• Credit Card Limit Operations
• Automatic Credit Card Payment Order Operations
• Sector-Based Usage Blocking
• Discount Prices for Credit Card Payments
  
• Chip-Money/Miles Points Operations
• Requests for Plane Tickets RequestsUsing Miles

Credit Card Financial Transactions

• Payment towards Credit Card Debt
  
• Credit Card Cash Advance/Installment Cash Advance/Quick Cash
• Card Applications and Inquiries
• Primary and Supplementary Credit Card Applications
• Card Status Inquiry with Courier

Security Operations

• Credit Card/Akbank Card Lost/Stolen Report
• Credit Card/Akbank Card Temporary Cancellation/Activation

Insurance Operations

• AgeSA Personal Accident Policy, Easy Life Policy, Individual Retirement (BES)
• Aksigorta Card Security Package, Property Insurance, Unemployment Insurance

Account Operations

• Opening/Closing Time Deposit Account (TRY/Foreign Currency)
• Closing Current Account
  
• Overdraft Operations

Personal Loan Operations

• Akbank Direct Loan Application/Application Tracking
• Withdrawal/Early Closure Operations
• Payment on Loan Installment
  

Transfer Operations

• Internal Transfer
• Partial Transfer from Time Deposit Account

Investment Operations

• Purchase/Sale of Mutual Fund
• Purchase/Sale of Treasury Bill-Government Bond
  
• Purchase/Sale/Arbitrage of Foreign
  
• Stock Trading Order Entry
• Stock Order Split/Improvement/Cancellation
• Conditional Stock Order Entry
• Public Offering Brokerage Operations

Bill and Tax Order Operations

• Tax Order Operations
• Bill Order Operations
• Motor Vehicle Tax Payment

Akbank Card Operations

• Akbank Card Application
• Akbank Card Password Creation
• Updating the Akbank Card Limit
  
• Akbank Mobile/Internet Banking Operations
• Akbank Internet/Mobile Password Request
• Unlock Mobile Password
  

Information Services

• Time Deposit Interest Rate Information
• Investment Fund Price Information
• Exchange Rate Information
• Personal Loan Interest Information
• Stock Price Information

Transactions Available through the Voice Response System without Connecting with customer service representatives:

Credit and Debit Card Operations

• Credit Card Limit Information / Statement Details / Transactions for the Current Period
• Credit Card Total Debt Information
• Payment Towards Own Credit Card Debt
  
• Send Credit Card Statement/Current Period Transactions to Email
• Credit Card Chip-Money / Miles Points Information
• Request for Credit Card Limit Increase
  
• Credit Card Statement Date Inquiry/Change
• Status Inquiry Regarding Inability to Use Card
• Supplementary Card Limit Balance Information
• Change Supplementary Card Limit
  
• Card Password Operations
• Credit Card Application Status Inquiry
• Credit Card Renewal Request
• Akbank Password Operations

Banking Functions

• Current/Time Deposit Account Balance Inquiry
• Send Deposit Transactions to Email
• Send IBAN Number via SMS
• Overdraft Limit Increase
• Send Loan Payment Schedule
• Mutual Fund Purchase (B-Type Liquid and Short-Term Bonds)
• Mutual Fund Sale (B-Type Liquid and Short-Term Bonds)
• Investment Fund Price Information
• Exchange Rate Information
• Internal Account Transfers
• Unlock Mobile Password
  
• Bill Information Inquiry
• Send Akbank Mobile Link
  
• Send Axess Mobile Link
  

Other

• Query Complaint Record
  
  

Trading Hours

General Security Warnings

• Never share your personal information, such as passwords or mobile passwords used for Customer Contact Center transactions.
• Do not write down your password anywhere or save it on computers or browsers.
• Avoid using information that can be easily guessed as passwords, such as your birthday or your relatives' birthdays, wedding anniversaries, phone numbers, the year your favorite team was founded, sequential numbers or repeating digits.
• When obtaining service from the Customer Contact Center, always enter your password using the phone keypad. If anyone requests your passwords verbally or in writing, do not provide this information - immediately end the conversation and report the incident to your bank.
• When making calls from public phones or phones belonging to others, dial the number yourself. Verify that you have dialed the correct number. Ensure that your entered passwords are not stored in the phone's memory after the call.
• During your conversations, be aware of your surroundings and make sure suspicious individuals are not watching or listening to you.
• Be cautious of individuals who offer to help by providing their mobile phones. They may have malicious intentions. They might impersonate bank officials and attempt to obtain your personal information or passwords under the guise of security questions when you use their phone without dialing the number yourself. Always make calls from your own phone, or, if using someone else's phone, dial the number yourself.

Click here to read other security warnings.